Yes, that's possible. You have 14 days after purchase to return bicycles under certain conditions. This requires that they are unused and in their original condition. In all other cases, we charge a depreciation fee. If you wish to return your bicycle, please contact our customer service .

To do this, please contact our customer service at info@cortego.nl. They will handle your return and give you instructions about the return process.

Important: Always keep your bike's original box! Carriers won't accept bikes without a box. To avoid having to provide your own packaging, we recommend keeping the bike's original box so you can return it in it.

You can return a bicycle up to 14 days after the invoice date of your purchase. The product must be complete, unused, and in its original packaging.

Exceptions that we do not accept returns are:

- Articles or products with signs of assembly or use.
- Items or products with missing or damaged original packaging.

If you return a product, the return costs are for the buyer.

Cortego guarantees that the delivered product complies with the concluded agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded.

In general, you have a 1-year warranty on all moving parts and a 2-year warranty on the frame. Parts subject to wear and tear, such as tires, chain, chainrings, freewheel, rear sprockets, cables, and brake pads, are not covered by the warranty, unless there are construction and/or material defects. Damage resulting from improper use and falls is not covered by the warranty.

To maintain the warranty on your bicycle, you must have performed your first maintenance service within six months. When submitting a warranty claim, you must provide proof of maintenance (invoice and/or work order). If warranty processing is possible by mail, you will be responsible for the postage costs.

If there's anything wrong with your product, please always contact us first. We'll work with you to determine how to handle your complaint as quickly and efficiently as possible.

Please note: Cortego never reimburses third-party repair costs.

Once you've ordered your bike and received it, we're happy to help. In fact, we're happy to help you if anything goes wrong in the future. We do ask a small fee in return, as it's crucial to keep your bike's maintenance up to date to maintain the warranty.

What is mandatory and why?
The first service is required between the 4th and 6th month after receiving your bike, or after 500 km. The first occurrence always applies. So, if your bike is 6 months old but you've only ridden 200 km, you still need to have the first service. While we can't force this, we do require it to maintain the warranty. A bike really needs its first service, even if you don't ride it much. This prevents premature wear and keeps your bike riding smoothly!

Warranty provisions
The entrepreneur guarantees that the delivered products are free from construction and/or material defects and/or rust formation, all to the extent that this follows from these warranty provisions;
The warranty can only be claimed by the first owner of the product in question;
The warranty is not transferable;
The guarantee provided by the entrepreneur on the basis of these terms and conditions does not affect the possibility of holding the entrepreneur liable on the basis of the ordinary statutory provisions of the Civil Code.

Warranty period
Products are guaranteed against construction and/or material defects for 2 years after purchase.

Warranty scope
During the warranty period, all parts determined by the entrepreneur to have a material and/or construction defect will be repaired or replaced free of charge at the entrepreneur's discretion;
The costs of transport to and from the entrepreneur will be borne by the consumer if the offered free shipping method for returns is not chosen;
If a specific part is eligible for warranty and the original is no longer available, the entrepreneur will provide an alternative that is at least equivalent.

Submit a warranty claim
Claims under this warranty must be submitted to the entrepreneur for inspection, accompanied by the product in question, along with the original (digital) invoice or proof of purchase.

Liability guarantee
A warranty claim honored by the entrepreneur does not imply acceptance of liability for any damages incurred. The entrepreneur's liability never extends beyond what is described in these terms and conditions. Any liability of the entrepreneur for consequential damages is expressly excluded.

If the defect is covered by the warranty, the product will be repaired or replaced free of charge. We'll also return the repaired or replacement product to you free of charge.
If the defect is not covered by the warranty, we will inform you of the repair costs. We will not repair anything without your permission. You will be responsible for the shipping costs to return the product to your home.

Cortego has a workshop to repair your bike. If your repair is covered by the warranty, we'll make sure your bike is registered for repair at one of our locations. To qualify, please email our customer service department with an explanation and images of the defect.

If you report a manufacturing defect to our customer service within two weeks of purchase, we will of course ensure it is resolved and can replace or repair the bike. If your bike is defective and involves a rotating or wearable part, you will be responsible for the repair costs.

Why is bicycle maintenance important?
Wear and tear is kept to a minimum and your parts remain in good condition.
This way the warranty lasts longer.
Think of it like a car: an MOT once a year and a service at regular intervals.
Drive longer without problems.

Where is the best place to go?
For maintenance you can always go to a local bicycle mechanic.

First service
The first service should be performed approximately after 500 km and within six months of purchase. It's common for the gear cables to stretch slightly, resulting in slightly poorer shifting, or for the spokes to loosen slightly, causing the wheel to lose tension. It's also a good idea to check all screws and bolts to ensure they're still tight. Any gears and brakes can then be adjusted for optimal performance.

Annual maintenance
After the initial service, annual maintenance is also absolutely essential to ensure long-lasting enjoyment of your bike. Your bike is used in all weather conditions, and that causes wear and tear. Regular maintenance can minimize this wear and tear and prevent unpleasant surprises.

• For all bicycles, check the tire pressure regularly. Properly inflated tires help maintain the wheels.
Clean your bike with soapy water; don't use a pressure washer, for example. The high pressure can quickly spray grease from moving parts.
• Regularly check all nuts and bolts on your bike and tighten them if necessary. Vibrations can cause them to loosen.
• Does your bike have an open chain guard? Then lubricate the chain regularly with chain oil.
• The lock on your bicycle also needs maintenance. To keep it running smoothly, spray it regularly with lock spray.